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Post #373

Nikita Bier @nikitabier

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Anyone who says a social network wants bots is deeply mistaken. Human interaction is already scarce on social networks, since most people are passive consumers. Bots displace this scarce resource: Each bot reply means one human reply is not seen or engaged with by another human. It’s nearly a 1-to-1 drop in product & business value—and likely has much bigger compounding losses when you account for people churning out of frustration.

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